Lead Customer Success Manager

About Company

At Greenovative Energy, we’re not just building a company, we’re driving a movement toward net zero and sustainable progress. Our AI-powered platform uses fine-tuned models to understand real industrial behavior. It goes beyond monitoring to deliver clear, prescriptive actions from complex data. This helps manufacturing, energy, and utility teams reduce emissions while improving efficiency and cost performance.

Our Journey

It started with a simple problem.
Industrial energy data existed everywhere, but lived inside disconnected systems. Making sense of it required manual effort and deep expertise. We believed there had to be a smarter, scalable way.

So we began by building.
We created a universal platform that could connect to any machine in any factory, without replacing existing systems. By working directly in live, energy-intensive operations, we learned how energy behaves in the real world. As adoption grew, hundreds of millions of data points started flowing through the platform every day.

Scale changed everything.
As enterprises expanded across multiple plants, trust followed. The platform enabled comparison, benchmarking, and shared learning across operations. Greenovative crossed 150+ live deployments, serving the top 20% sector leaders, and expanded beyond India into the Middle East. Data volumes crossed 1 billion data points per day.

Today, intelligence drives action.
We’ve moved beyond visibility. Our AI prescribes actions, tracks real impact, and delivers consistent outcomes across enterprises. Operating as a pure software layer on top of existing systems, it helps organizations achieve 8–10% energy savings and make measurable progress toward sustainability and net-zero goals.

If you’re passionate about technology, data, and sustainability, and want to be part of a fast – growing, purpose-driven company, explore opportunities with us. Let’s build a smarter, more sustainable future—together.

Job description

The Lead Customer Success Manager will be responsible for driving customer adoption, value realization, retention, and growth across enterprise customers. This role ensures customers achieve measurable business outcomes from the company’s solutions while building strong, long-term relationships and acting as a strategic partner to customer stakeholders.

Roles and Responsibilities

• Own end-to-end customer success for assigned enterprise accounts from post-implementation to long-term engagement
• Ensure customers achieve measurable value, including operational improvements, cost savings, and performance outcomes
• Drive product adoption and usage by aligning platform capabilities with customer goals and workflows
• Act as the primary point of contact for customers on success planning, value tracking, and ongoing engagement
• Develop and execute customer success plans, including objectives, milestones, KPIs, and success metrics
• Lead regular business reviews, value realization discussions, and performance updates with customer stakeholders
• Identify risks to adoption, usage, or satisfaction and proactively drive mitigation plans
• Collaborate closely with implementation, analytics, support, and product teams to resolve issues and improve outcomes
• Track and monitor customer health, usage metrics, and satisfaction indicators
• Identify upsell, cross-sell, and expansion opportunities in collaboration with sales teams
• Support renewals by demonstrating delivered value and aligning solutions with evolving customer needs
• Capture customer feedback and insights to influence product roadmap and service improvements
• Mentor and guide junior customer success managers and support team members
• Maintain documentation related to customer objectives, success metrics, and engagement history

Experience & Requirements

• Proven experience in customer success, account management, or client delivery roles within enterprise SaaS environments
• Strong understanding of long-term customer lifecycle management and retention strategies
• Experience managing enterprise customers and senior stakeholder relationships
• Ability to translate technical and analytical solutions into clear business outcomes
• Experience working cross-functionally with sales, product, engineering, and support teams
• Strong problem-solving and issue-resolution skills

Skills & Competencies

• Customer-centric mindset with strong relationship-building capabilities
• Excellent communication, presentation, and stakeholder management skills
• Strong organizational and prioritization skills with ability to manage multiple accounts
• Analytical mindset to track value, KPIs, and customer health
• Leadership skills to guide teams and influence outcomes without formal authority

Preferred / Good to Have

• Experience with industrial, energy, manufacturing, or analytics-driven solutions
• Exposure to renewal management, expansion selling, or value-based account growth
• Familiarity with CRM and customer success platforms
• Experience contributing to product feedback loops and roadmap discussions