Customer Experience & Delivery

About Company

At Greenovative Energy, we’re not just building a company, we’re driving a movement toward net zero and sustainable progress. Our AI-powered platform uses fine-tuned models to understand real industrial behavior. It goes beyond monitoring to deliver clear, prescriptive actions from complex data. This helps manufacturing, energy, and utility teams reduce emissions while improving efficiency and cost performance.

Our Journey

It started with a simple problem.
Industrial energy data existed everywhere, but lived inside disconnected systems. Making sense of it required manual effort and deep expertise. We believed there had to be a smarter, scalable way.

So we began by building.
We created a universal platform that could connect to any machine in any factory, without replacing existing systems. By working directly in live, energy-intensive operations, we learned how energy behaves in the real world. As adoption grew, hundreds of millions of data points started flowing through the platform every day.

Scale changed everything.
As enterprises expanded across multiple plants, trust followed. The platform enabled comparison, benchmarking, and shared learning across operations. Greenovative crossed 150+ live deployments, serving the top 20% sector leaders, and expanded beyond India into the Middle East. Data volumes crossed 1 billion data points per day.

Today, intelligence drives action.
We’ve moved beyond visibility. Our AI prescribes actions, tracks real impact, and delivers consistent outcomes across enterprises. Operating as a pure software layer on top of existing systems, it helps organizations achieve 8–10% energy savings and make measurable progress toward sustainability and net-zero goals.

If you’re passionate about technology, data, and sustainability, and want to be part of a fast – growing, purpose-driven company, explore opportunities with us. Let’s build a smarter, more sustainable future—together.

Job description

The Customer Experience & Delivery role is responsible for ensuring a seamless, high-quality customer journey across implementation, delivery, support, and ongoing engagement. This role focuses on aligning internal delivery processes with customer expectations to drive satisfaction, adoption, retention, and long-term value realization.

Roles and Responsibilities

• Own and improve the end-to-end customer experience across onboarding, implementation, delivery, and post-go-live phases
• Ensure timely, high-quality delivery of solutions in alignment with customer expectations and contractual commitments
• Act as a bridge between customers and internal teams including implementation, support, analytics, product, and sales
• Define and monitor customer experience standards, delivery SLAs, and service quality metrics
• Identify experience gaps, delivery bottlenecks, and friction points, and drive corrective actions
• Lead customer communication during delivery phases, ensuring transparency and proactive updates
• Monitor customer satisfaction, feedback, and engagement signals to identify risks and improvement opportunities
• Support escalation management and resolution of delivery or service-related issues
• Collaborate with product and engineering teams to relay customer feedback and improve solution usability and reliability
• Ensure smooth handovers between sales, implementation, support, and customer success teams
• Track delivery performance, timelines, and outcomes using structured reporting and dashboards
• Drive continuous improvement initiatives to enhance delivery efficiency and customer experience
• Document delivery processes, experience frameworks, and best practices

Experience & Requirements

• Experience in customer delivery, customer success, project management, or service operations roles
• Strong understanding of enterprise customer journeys and service delivery models
• Ability to manage cross-functional teams and multiple customer engagements
• Experience working directly with customers and handling escalations professionally
• Familiarity with SaaS, enterprise software, or analytics-based solutions

Skills & Competencies

• Strong customer-first mindset with focus on quality and outcomes
• Excellent communication and stakeholder management skills
• Structured and process-oriented approach to delivery and experience management
• Strong problem-solving and decision-making abilities
• Ability to balance operational execution with relationship management

Preferred / Good to Have

• Experience in industrial, energy, or enterprise technology environments
• Exposure to customer experience frameworks, SLAs, or service metrics
• Familiarity with CRM, ticketing, or customer success tools
• Experience working with long-term enterprise customer relationships